At Testbanky, we strive to ensure your satisfaction with our products. Please read our Refund and Returns Policy carefully to understand your rights and how we handle returns and refunds.
Eligibility for Returns
- Defective or Incorrect Products: If the product is defective or you received the wrong item, you are eligible for a return or exchange.
- Timeframe: You must request a return or refund within 14 days of receiving the product.
- Condition: Returned products must be in the same condition as delivered, with all original packaging.
Return Process
- Contact Support: Email us at [email protected] with your order details and a description of the issue.
- Return Authorization: Our support team will provide a Return Merchandise Authorization (RMA) number and instructions for returning the product.
- Shipping the Return: Ship the product to the address provided using a trackable shipping service. The customer is responsible for return shipping costs.
Refund Process
- Evaluation: Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
- Approval: If approved, your refund will be processed, and the credit will automatically be applied to your original payment method within 10 business days.
Non-Refundable Items
Certain products may not be eligible for refunds, including:
- Downloadable digital products after they’ve been accessed or downloaded.
- Products not purchased directly from testbanky.net.
Exchanges
We offer exchanges for defective or incorrect products. If you need an exchange, email us at [email protected], and we will assist with the process.
Late or Missing Refunds
If your refund hasn’t been received within the stated timeframe:
- Check your bank account or contact your credit card company.
- Contact us if the issue persists, and we will help resolve it.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy:
- Email: [email protected]