At Testbanky, we strive to ensure your satisfaction with our products. Please read our Refund and Returns Policy carefully to understand your rights and how we handle returns and refunds.

Eligibility for Returns

  1. Defective or Incorrect Products: If the product is defective or you received the wrong item, you are eligible for a return or exchange.
  2. Timeframe: You must request a return or refund within 14 days of receiving the product.
  3. Condition: Returned products must be in the same condition as delivered, with all original packaging.

Return Process

  1. Contact Support: Email us at [email protected] with your order details and a description of the issue.
  2. Return Authorization: Our support team will provide a Return Merchandise Authorization (RMA) number and instructions for returning the product.
  3. Shipping the Return: Ship the product to the address provided using a trackable shipping service. The customer is responsible for return shipping costs.

Refund Process

  1. Evaluation: Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
  2. Approval: If approved, your refund will be processed, and the credit will automatically be applied to your original payment method within 10 business days.

Non-Refundable Items

Certain products may not be eligible for refunds, including:

  • Downloadable digital products after they’ve been accessed or downloaded.
  • Products not purchased directly from testbanky.net.

Exchanges

We offer exchanges for defective or incorrect products. If you need an exchange, email us at [email protected], and we will assist with the process.

Late or Missing Refunds

If your refund hasn’t been received within the stated timeframe:

  1. Check your bank account or contact your credit card company.
  2. Contact us if the issue persists, and we will help resolve it.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy: